PROTECTION > VOICE CALL PROFILING

UNLOCK THE FULL POTENTIAL OF VOICE DATA

Voice Call Profiling Achieved Seamlessly

Your Traffic. Fully Understood. Fully Optimized.

Analyze call records and extract actionable insights with Voice Call Profiling. By examining communication patterns and trends, SBTS helps optimize voice traffic and ensure seamless operations.

Clarity That Puts You in Control

Maintain a competitive advantage in a dynamic telecommunications landscape by:

  • Knowing traffic
  • Improving call quality
  • Gaining real-time insights
  • Managing resources efficiently

SBTS’ Voice Call Profiling Solution

SBTS ensures precise case identification, solution development, testing, and deployment. Here’s how it works:

  • Case identification analyzes call records to detect anomalies, patterns, and inefficiencies, then thoroughly documents findings and assesses potential issues to set a clear path forward
  • Key metrics and classification categorizes calls into Call Center, One-Time Passwords, Customer Service, and AI generated, then analyzes client details, time, prefixes, and ANI (Automatic Number Identification) when possible, plus audio energy levels and metrics. Further meaningful insights include monitoring call duration, rejection rates, Answer Seizure Ratios (ASR), and number cardinality
  • Proposed solutions and testing develop tailored solutions to address identified patterns or inefficiencies, then verify results through extensive testing
  • Deployment extends advanced reporting capabilities to every client with online availability and real-time data for proactive decision-making
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